Refund policy

REFUND POLICY

At Little Bright Steps, we sell digital products only. Our products are delivered as downloadable files and no physical items are shipped.

Due to the nature of digital products, all sales are generally final once the download link has been delivered or the files have been accessed.

We do not offer refunds for:

• accidental purchases;

• change of mind;

• misunderstanding that the product is physical instead of digital;

• inability or unwillingness to download, print or use the files after purchase;

• requests for printed books or postal delivery.

Before purchasing, please carefully read the product description to make sure the product is suitable for your needs. Our products are clearly described as digital downloads and printable PDF files.

However, we want every customer to have a positive experience. If you experience a technical issue with your files, receive the wrong product, or cannot access your download link, please contact us at help.littlebrightsteps@gmail.com within 7 days of purchase. We will help resolve the issue as quickly as possible.

If we are unable to provide access to the purchased digital files due to a technical problem on our side, we may offer a replacement file, store credit or refund at our discretion.

To request support, please contact us at:

help.littlebrightsteps@gmail.com

Please include your order number and the email address used at checkout.